DPD’s AI chatbot cursed and trashed the company
Jan 2024
UK delivery giant DPD disabled its AI chat after it swore at a customer and wrote poems insulting DPD.
Incident Details
Perpetrator:Product Manager
Severity:Facepalm
Blast Radius:Public embarrassment; service channel disabled; reputational hit.
Tech Stack
AI customer-service chatbotLLMWeb chat widget