Duolingo cuts contractors; ‘AI-first’ backlash
Jan 2024
Duolingo reduced reliance on contractors amid AI push, prompting user backlash and quality concerns; CEO later clarified stance.
Incident Details
Perpetrator:Executive
Severity:Facepalm
Blast Radius:PR hit and quality complaints; ongoing AI content strategy scrutiny.
Tech Stack
Generative AIEditorial CMSLanguage content pipeline