McDonald’s pulls IBM’s AI drive‑thru pilot after error videos
Jun 2024
After viral clips of absurd orders, McDonald’s ended its AI order‑taking test with IBM across US stores.
Incident Details
Perpetrator:Operations/Product
Severity:Oopsie
Blast Radius:Pilot ended; vendor reevaluation; reputational hit.
Tech Stack
Speech recognitionNLPDrive‑thru kiosks