Eating disorder helpline’s AI told people to lose weight
May 2023
NEDA replaced its helpline with an AI chatbot (“Tessa”) that gave harmful weight-loss advice; after public reports, the organization pulled the bot.
Incident Details
Perpetrator:Executive
Severity:Facepalm
Blast Radius:Vulnerable users received unsafe guidance; reputational damage; service pulled.
Tech Stack
AI assistantLLMBehavioral health chatbot