Retail Stories
4 disasters tagged #retail
Woolworths reconfigured AI assistant after it claimed to be human and talked about its 'angry mother'
Australian supermarket chain Woolworths had to reconfigure its AI phone assistant Olive after customers reported it fabricated personal stories about having a mother with an "angry voice," insisted it was a real person, and engaged in irrelevant banter during support calls. The chatbot, recently upgraded with Google Gemini Enterprise, also gave inaccurate product pricing. Woolworths retired the assistant's human-style persona after complaints spread on Reddit and X.
Taco Bell's AI drive-thru becomes viral trolling target
Customers discovered Taco Bell's AI ordering system could be easily confused, leading to viral videos of bizarre interactions and ordering failures.
McDonald's AI hiring chatbot left open by '123456' default credentials
Researchers accessed McHire's admin with default '123456' credentials and an IDOR, exposing up to 64 million applicant records before Paradox.ai patched the issues after disclosure.
McDonald’s pulls IBM’s AI drive‑thru pilot after error videos
After viral clips of absurd orders, McDonald’s ended its AI order‑taking test with IBM across US stores.